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Refund policy

Product Warranty Period & Change of Mind Returns

Warranty Period

  • Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.

Warranty Claims

  • If a product issue is notified within the applicable warranty period, we will provide after-sales service, including replacement parts to rectify the issue.

Change of Mind Returns

  • Change of mind returns are accepted within 30 days of delivery.
  • After 30 days, we do not accept change of mind returns for used products or order cancellations.
  • For eligible returns, the item must be unopened, unused, undamaged, and in its original packaging.

Returns Policy

Accepted Items

  • Items eligible for return or exchange must meet the following criteria:
    • Unopened, unused, and undamaged.
    • In the original condition and packaging as received.

Excluded Items

  • Change of mind returns are not accepted for:
    • Floor stock.
    • Items sold “As Is” with notified defects or variations.

Refund Processing

  • Delivery fees are non-refundable.
  • For change of mind returns, a minimum 20% restocking fee will be deducted to cover warehouse processing costs subject to the conditions of the good being return.
  • The refundable amount will be calculated after deducting:
    • Initial delivery fees.
    • Return shipping costs (if applicable).
    • Restocking fee (if applicable).

Returns Process

  1. Initiate a Return:
    • Contact our customer service team with your order details.
    • Once approved, you will receive the address where the products are to be sent to.
  2. Return Arrangements:
    • You may be required to arrange and cover the return shipping costs.
    • If we arrange the return, follow the courier’s instructions carefully to avoid failed pickups.
  3. Packaging Requirements:
    • Remove or mark off any previous consignment labels to avoid delivery confusion.
    • Ensure the return label is clearly attached to the package.